THIS ANNOUNCEMENT APPLIES TO APPLE ONLY (ANDROID USERS ARE UNAFFECTED)
As most of you are aware, we have been having significant issues with Apple Computer regarding our Bible Bowl apps for both Teen and Beginner. The problems with Apple have been ongoing and affect both the paid Study-Pro app and the free Question-Pro app. The Bible Bowl apps for both Teen and Beginner were approved by Apple for sale in the iTunes App Store in March of this year. Then, over the summer, we were informed that both apps no longer qualify to be in the iTunes App Store because we they were “spam” (see below* for a more technical explanation) and we were not going to be able to modify our current app and a new one would have to be submitted in accordance with a list of changes from how the old app functioned.
Apple was made aware that the current users of the apps would be left without the ability to use the app; an app important to their study in our program. This, along with the fact that the app was approved in its original form, did nothing to deter Apple from removing our ability to update and fix the app so that it remained functional.
In addition, we have been informed that the Question-Pro app cannot be free. Apple forbids issuing a sync code in a free app. It has taken us 2 months of work to fulfill these mandates by Apple, but the new app has finally been approved for sale in the app store (for now).
WHAT TO DO IF YOU CURRENTLY HAVE THE APPLE STUDY-PRO APP FOR TEEN OR BEGINNER
THIS APPLIES TO THE APPLE VERSION ONLY (ANDROID USERS DO NOT NEED TO TAKE ANY ACTION)
You will need to download the new app called BIBLE QUIZZER (search BIBLE QUIZ SHOP). It is a free app, but you must then purchase the Teen Bible Bowl or Beginner Bible Bowl module. You will have to contact Apple for a refund of the Study-Pro app that the Bible Quizzer app is replacing. It is important to note that we are NOT able to issue these refunds, much as we wish we could. Because the purchase was made through the iTunes store, all refunds must be done through Apple.
We made Apple aware of the hardship this would place on our users, but this did not seem to concern them. Please be aware that we appealed the decision many times, taking our case as high as it could go to have the decision reversed, but were denied at every stage.
We are sorry about the difficulty many of you have experienced. In the future, if you can choose between getting the Android version and the Apple version, we highly recommend getting the Android version. While nothing is ever guaranteed**, behind the scenes they have been much better to work with than Apple and are much less likely deny our apps or shut them down mid-year.
BIBLE BOWL POLICY REGARDING APPLE APPS GOING FORWARD
The above solution was the quickest way for us to resolve the issues created by Apple’s onerous policies. We felt an obligation to our Apple users for this season to provide as quick a fix as possible so that the impact would be as minimal as possible to your Bible Bowl year. However, this is only a temporary fix. We are not certain yet what the future holds for the Bible Bowl apps on Apple devices. We will do everything in our power to bring our app to Apple devices, but if Apple refuses to approve our apps and/or reverses their decision to approve our apps, then there will not be an Apple version. We will post an update on this on-going situation when next season’s resources go on sale. Thank you for your understanding.
*The long and short of the issue is that we had multiple apps on the iTunes store that used very similar internal logic to operate, even though the content was different. We patiently explained that while the internal workings of the app were similar, the content was different because it was for different groups. Apple told us this didn’t matter, that we were spamming the iTunes store, and that we would not be able to update the app. So far our new app has been acceptable to Apple, but we must admit that we do not have great confidence that Apple won’t change their mind. We’ll keep you updated as we get updates.
**Android, unlike Apple, does not place restrictions on how we structure the content of our apps. Apple is constantly changing their standards on how content can be arranged in the apps. These two factors, we are much more confident in our ability to deliver the highest quality apps in the Android version.